sona11 Terms and Conditions

These terms and conditions ("Terms") govern the use of the sona11 platform and all services provided on it. By registering an account on sona11 or using the platform, you are considered to have fully agreed to these Terms. If you do not agree to these Terms, please refrain from using sona11.

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The following terms used in these Terms are defined as follows:

• "Platform" — refers to the sona11 website, application, and all related services.
• "User" or "You" — any person who has registered on the sona11 platform or is using its services.
• "Account" — your personal account registered on sona11.
• "Bonus" — promotional offers, welcome bonuses, or any other financial benefits provided by sona11.
• "Bet" or "Wager" — any financial wager placed on the platform.
• "Money" — Bangladeshi Taka (BDT / ৳).

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The sona11 platform is for individuals aged 21 years or older only. By opening an account, you confirm that:

• You are at least 21 years of age.
• You are legally residing in Bangladesh and have no legal restriction preventing you from using this service.
• You are using this platform on your own behalf, voluntarily, and with full awareness.
• You are not managing an account on behalf of another person.

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To register an account on sona11, you must provide accurate and truthful information. Each individual may open only one account.

3.1 Account Security

• It is your responsibility to keep your login credentials (username, password) confidential.
• If you suspect unauthorized access to your account, notify our support team immediately.
• You are responsible for all activity that takes place on your account.

3.2 Multiple Accounts Prohibited

Multiple accounts for the same individual are strictly prohibited. If multiple accounts are detected, all accounts will be closed and any bonuses received will be cancelled.

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The following rules regarding financial transactions on sona11 are mandatory:

4.1 Deposit Amount

• Minimum deposit: ৳200 (per method).
• Supported payment methods: bKash, Nagad, Rocket.
• After a deposit is completed, funds are generally credited to your account instantly.

4.2 Withdrawal Terms

• Minimum withdrawal: ৳500.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests are processed after verification.
• Wagering requirements must be met before withdrawing bonus balance.

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sona11 offers various bonuses and promotional offers from time to time. The following general terms apply to these offers:

5.1 Welcome Bonus

• 100% welcome bonus on the first deposit, up to ৳10,000.
• Example: deposit ৳1,000 and receive ৳1,000 bonus, total balance ৳2,000.
• Example: deposit ৳22,000 and receive a maximum ৳10,000 bonus, total balance ৳32,000.
• A 20x wagering requirement on the total bonus amount is required before the bonus can be withdrawn.

5.2 Bonus Terms

• The bonus applies once only — per user, per household, per IP address.
• The validity period for using the bonus will be stated in the relevant offer details.
• sona11 reserves the right to cancel bonuses in cases of suspicious or fraudulent bonus use.
• sona11 reserves the right to modify or cancel any bonus offer at any time.

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The following rules must be followed when placing bets on the sona11 platform:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Odds or results displayed incorrectly due to a technical error may be considered void.
• If an event is postponed or cancelled, the funds for the relevant bet will be refunded.
• The minimum and maximum bet limits will be stated on the page for each game or event.
• If match-fixing or fraudulent behavior is detected, the relevant bet will be cancelled and the account may be suspended.

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The following activities are strictly prohibited on the sona11 platform:

• Attempting unauthorized access to another user's account.
• Using any software or bot with the intent to exploit the bonus system or gaming algorithms.
• Money laundering or any illegal financial activity.
• Registering with a false identity or false information.
• Intentionally exploiting any flaw in the platform.
• Harassing, intimidating, or misleading other users.
• Completing transactions using a third party's payment account.

sona11 reserves the right to suspend or permanently close the account of any user involved in the above prohibited activities and to take legal action where applicable.

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All content published on the sona11 platform — logos, designs, text, graphics, game interfaces — is under sona11's intellectual property rights. Copying, modifying, or distributing this content without sona11's written permission is prohibited.

Content from game providers (including Pragmatic Play, Spribe, JILI, PG Soft, and others) is covered by their own licenses and intellectual property rights.

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sona11 is committed to protecting users' personal information. We use SSL encryption and modern security technology. How your personal information is collected, stored, and used is described in detail in our Privacy Policy.

By registering an account, you also agree to our privacy policy.

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sona11 firmly believes in responsible gaming. Gaming should be done for entertainment — not as a tool to solve financial problems.

• You can set deposit limits on your account if you wish.
• You will have the option to temporarily pause your account if needed.
• If you feel you have a gaming problem, please contact the support team.

For more information on responsible gaming, please read our Responsible Gaming page.

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sona11 reserves the right to temporarily or permanently close a user's account in the following circumstances:

• Violation of these terms and conditions.
• Evidence of fraudulent or illegal activity.
• Failure to verify identity or provision of false information.
• An urgent decision made for security reasons.

You may also request account closure at any time through the support team. You will be given the opportunity to withdraw your balance before the account is closed, provided it is eligible under these Terms.

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sona11 will not be responsible for:

• Disruption to a game or betting session due to internet connectivity issues.
• Technical issues from third-party game providers.
• Account credentials being compromised due to the user's own negligence.
• Expected earnings not being achieved from gaming.

While we always strive to ensure uninterrupted service, the service may be temporarily disrupted for technical maintenance.

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In the event of any dispute or complaint, please contact our customer service team first. We generally try to resolve issues quickly and fairly.

Complaint submission process:

1. Notify the support team directly via live chat.
2. Or send a complaint with full details by email: [email protected]
3. sona11 will review the complaint and respond within a reasonable time.

Our support team provides service in Bengali 24/7.

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sona11 reserves the right to modify these terms and conditions at any time. Users will be notified in a timely manner of significant changes. Continued use of the platform after any changes will be considered acceptance of the revised terms.

The date of the most recent update will always be noted on this page. It is recommended that you check this page regularly.

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These Terms and your relationship with sona11 will be governed by applicable law. In the event of any legal dispute, both parties will first attempt to resolve the matter through discussion.

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If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 live chat support — speak directly in Bengali.
• Email: [email protected]

For more information, you can also visit our FAQ page and About Us page.