sona11's Privacy Policy

1 Definitions and Introduction

The meanings of some important terms used in this policy are as follows:

• "Personal Information" means any information that can identify you, directly or indirectly — such as your name, mobile number, email address, date of birth, or financial transaction details.
• "Processing" means any activity involving the collection, storage, use, sharing, or deletion of information.
• "Services" means sona11's casino, slot games, betting, and other related features.

sona11 is an online gaming and betting platform operated for users in Bangladesh. We are committed to protecting your privacy and consider the security of your information our highest responsibility.

2 What Information Is Collected

When you register on the sona11 platform, use our services, or contact us, we may collect the following types of information:

• Identity Information: Full name, date of birth, national ID card or passport details.
• Contact Information: Mobile number, email address, and residential address.
• Financial Information: bKash, Nagad, or Rocket account numbers (partial), transaction history, and details related to deposits and withdrawals.
• Technical Information: IP address, device type, browser version, operating system, and user activity logs.
• Gaming Information: Betting history, winnings, preferred games, and time spent on the platform.
• Communication Records: Conversations with us via live chat or email.

We collect only the information necessary for providing services, verifying identity, and ensuring security.

3 How Information Is Collected

sona11 collects your information in the following ways:

• Information You Provide Directly: Information you provide yourself when filling out registration forms, completing the KYC verification process, or contacting support.
• Automatically Collected Information: Certain technical information is automatically collected through cookies, web beacons, and server logs while you browse the platform.
• Information Received from Third Parties: Transaction confirmation details from payment processing partners such as bKash, Nagad, and Rocket.

4 Purpose of Using Information

We use the collected information for the following purposes:

• To create and manage accounts and verify identity.
• To process financial transactions including deposits and withdrawals.
• To prevent fraud, money laundering, and illegal activities.
• To improve the quality of our services and personalise the user experience.
• To notify you about relevant promotions, bonus offers, and service updates (subject to your consent).
• To ensure responsible gaming and monitor potentially problematic gaming behaviour.
• To meet applicable legal and regulatory obligations.
• To provide 24/7 customer support.

5 Cookies Policy

The sona11 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

The types of cookies we use:

• Essential Cookies: Essential for the basic operation of the platform — maintaining login sessions, security verification, and so on.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help us understand usage patterns on the platform and improve our services.

You can reject or delete cookies through your browser settings. However, rejecting certain cookies may limit some features of the platform.

6 Information Sharing and Disclosure

sona11 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Partners: Information necessary to process transactions is shared with payment processors such as bKash, Nagad, and Rocket.
• Technology Service Providers: With trusted third-party service providers for hosting, cybersecurity, and game operations, who are contractually bound to uphold our privacy standards.
• Legal Obligations: When disclosure is required by legal authorities, court orders, or regulatory body directives.
• Fraud Prevention: In cooperation with relevant authorities in investigations into financial crime, fraud, or money laundering.

Outside of the above circumstances, your information will not be shared without your prior consent.

7 Data Retention and Security

sona11 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All communication on the platform is secured by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel can access your information for specific, necessary purposes.
• Regular Security Reviews: The security of our systems is regularly reviewed and updated.

Retention Period: Information is retained while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.

However, no method of transmitting data over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee one hundred percent security.

8 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though legal obligations may limit this).
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights, please contact us using the contact details listed below.

9 Protection of Minors

The sona11 platform is intended for users aged 21 and above only. We do not knowingly collect information from any minor.

If we become aware that a minor has used our platform or provided information, we will immediately close that account and delete the relevant information.

If you believe a minor is using our platform, please contact us directly.

10 Third-Party Links

The sona11 platform may sometimes reference third-party websites. sona11 is not responsible for the privacy practices or content of those external sites. When you visit another website, that site's own privacy policy applies.

Game service providers on our platform (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, and others) are independent entities and have their own data protection policies.

11 Changes to This Policy

We reserve the right to update or change this privacy policy at any time. If there are significant changes, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email.
• Display a clear notice on the platform after you log in.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. You are advised to review this policy on each visit.

12 International Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that:

• The receiving party maintains protection standards equivalent to those in this policy.
• The security of the information is ensured through appropriate contractual arrangements.
• Applicable laws and regulations are complied with.

13 Responsible Gaming and Data

sona11 takes responsible gaming very seriously. We may use information about your gaming behaviour in order to:

• Identify unusual gaming patterns.
• Inform you about support resources if needed.
• Implement temporary or permanent self-exclusion at your request.

To learn more about responsible gaming, visit our Responsible Gaming page.

14 Contact Us

If you have any questions, complaints, or requests to exercise your data-related rights regarding this privacy policy, please contact us:

We generally respond to all privacy-related requests as promptly as possible. We may verify your identity before processing your request.