sona11 Responsible Gaming — Your safety is our priority
Enjoy entertainment in a controlled way. sona11 is committed to giving you a safe, informed, and enjoyable gaming experience.
Why is responsible gaming important?
Online gaming and betting is a form of entertainment — it is not a source of income, but should be a means of fun and leisure. sona11 believes that responsible gaming is the foundation of a happy and healthy gaming life. On our platform, every player has full access to tools to manage their own gaming habits.
Online gaming is growing rapidly in popularity in Bangladesh. From younger generations to older ones, many people now find entertainment on platforms like sona11. However, everyone should know — gaming is always for entertainment, and knowing your own limits is the wisest thing you can do. We want you to play responsibly, make informed decisions, and reach out to us for support whenever you need it.
The sona11 platform offers several practical responsible gaming tools — deposit limits, a time-out feature, and self-exclusion that help you keep your gaming under control. Learn more about all of these on this page.
Our Responsible Gaming Tools
Deposit Limit
You decide how much you deposit each day, each week, or each month. Once a deposit limit is set, it will not be possible to deposit beyond that amount — so there is no way to spend beyond your budget. At sona11, this limit can be managed at any time from your account settings.
Time-Out Feature
If you need a short break, activate the time-out. You can take a break from gaming for anywhere between 24 hours and 6 weeks. During this time your account will remain active but no bets or deposits will be possible. After the break, your account will be reactivated automatically.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, self-exclusion is the most effective step. You can take a self-exclusion lasting from 6 months to 5 years. During this period your account will be completely closed and no marketing messages will be sent.
21+ Age Verification
sona11 is for users aged 21 and above only. Age verification is mandatory at the time of registration. If any underage person attempts to use the platform, their account is closed immediately. Use a strong password to keep your account secure from younger members of your household.
Reality Check Reminder
If you have been playing for a long time, sona11 automatically sends a reminder — letting you know how long you have been playing and how much money has been transacted. This reminder helps you stay aware and encourages you to take a break if needed.
24/7 Support Centre
For any issues related to gaming, our Bengali-speaking support team is always by your side. For advice on responsible gaming, setting limits, or closing your account, contact us via live chat at any time — completely confidentially.
Warning Signs of Problematic Gaming
If you notice any of the following signs in yourself, seek help immediately — responsible gaming means staying aware.
- You feel the urge to keep betting more and more to try to win back money you have lost.
- You are hiding your gaming from family or friends, or lying about it.
- You want to stop gaming but keep coming back.
- Work, studies, or family responsibilities are being neglected because of gaming.
- You are spending beyond your means and debt is increasing.
- You feel restless, anxious, or irritable when you are not playing.
- You need to increase your bet amount each time to get the same excitement from gaming.
What should you do if you have a problem?
Assess yourself
Ask yourself honest questions about your gaming habits. How much time and money is being spent? Is it still enjoyable or is it becoming a burden? Awareness is the first step.
Set limits or take a break
Activate a deposit limit or time-out from your account settings. Even small changes can make a big difference — start today.
Reach out to the support team
If you feel you need help, contact us via live chat or send an email to [email protected]. We will stay by your side and help you take the right steps.
Contact us
Responsible Gaming Support
Our Bengali-speaking team is ready to help you with any issue. Your information will be kept completely confidential.
Live Chat Support
Available in Bengali 24 hours a day, 7 days a week.
Email Support
[email protected] — we typically respond quickly.
Self-Exclusion Request
To close your account completely, contact our support team directly.
Responsible Gaming Questions and Answers
Play safely, stay happy
Ready to enjoy gaming responsibly? Browse the different sections of sona11 or check our FAQ for more information.